VoIP Technician

Seeking a VoIP Technician who has at least one (1) year commercial PBX installation experience.

Must have working knowledge of:

- VoIP (related protocols and standards)
- Voice/Data Integration
- TCP/IP, Ethernet, LAN, WAN, IP, Routers
- Telephony Protocols and Interfaces, T-1,E-1, PRI, QSIG and Analog Trunking
- Cisco Router and Switch Technology
- Network knowledge

The VoIP NOC technician will be responsible for assisting internal and external customers in system diagnostics and resolution of technical problems, system outages and maintenance. There will be an emphasis on VoIP technology and networks with a need for strong technical aptitude and troubleshooting skills. This position requires a basic knowledge of voice telecommunications and traffic as well as a working knowledge of core network infrastructure and TCP/IP networking. Good telephone skills, etiquette, and communication skills are a must.

Responsibilities:
- Monitoring and tracking of system functionality
- Processing helpdesk tickets
- Supporting customer VoIP installations
- Communicating with customers, vendors, partners, and Telco carriers.

Hours:
The position requires is primarily M-F and 9am to 6 pm as well as on-call rotation for after-hours emergencies.

About 5Nines Data: This entrepeneural technology company was founded in Madison in 2002. It’s success is based practicing good business, hiring smart people and responding to customer needs quickly. 5Nines Data provides commercial data center, wide area networking and Internet services as well as on-site IT integration and support services primarily to businesses in southern Wisconsin. 5Nines offers its employees three weeks of vacation , phone, internet and parking reimbursements, insurance and retirement plans.

If you have at least one year of work experience in networking or related field, possess compentency in the above, and would like to be considered for an interview, please email your cover letter and resume to: jobs (at) 5Ninesdata.com