Customer Support

On-line Helpdesk
Create a help ticket for technical support. Be notified as soon as we respond.

Telephone Support:
608.512.1000 -
Our office hours are 8:30 AM to 6:00 PM Central U.S. time

Emergency Technical Support:
608.512.1033
(available 24/7)

 

E-Mail Hosting Customers

Check your email on line
read your email from any internet connection

Manage your email accounts
create a request for technical support

 

Email - Spam/Virus Firewall Tool -
Create whitelists, ban email, set preferences

 

Frequently Asked Questions

How to connect your email account with your Blackberry
Instructions for 5Nines customers with Blackberrys and Exchange

How to FTP to your website
5Nines encourages SFTP to accessing your website

QMail Administration
How to add, delete email accounts, forwards and aliases

Setting Outlook 2003 to obtain POP3 mail
How to set out Outlook2007 to send and retrieve your email

Setting Outlook 2007 to obtain POP3 mail
Detailed Outlook2007 instructions to send and retrieve your email

Web Statistics
How to access your Awstats reports

Spam & Virus Protection
how to set your preferences on the 5Nines mail server